Return & Refund Policy

At The Rooted Club, we want you to love your socks. If something isn't right, here's how we can help.

Eligibility for Returns

We accept returns on unworn, unwashed items in their original condition, with tags attached, within 7 days of delivery.

Please note: for hygiene reasons, socks that have been worn cannot be returned or refunded. This applies even if you've only tried them on briefly. We appreciate your understanding here, it helps us keep every pair we send out fresh and ready for its new home.

Items That Cannot Be Returned

Worn or used socks
Items without original tags or packaging
Items purchased on final sale or during promotional discounts (unless faulty)

Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please reach out to us at hello@therootedclub.com within 7 days of delivery with a photo of the issue. We'll sort out a replacement or refund for you as quickly as we can.

How to Start a Return

Email us at hello@therootedclub.com with your order number and reason for return.
Once approved, we'll share the return address and next steps with you.
Pack the item securely in its original packaging.
Ship it to the address provided.

Return Address: Return Address: The Rooted Club, Posthub Desa Petaling Lot 05-LG-01, Block B, Megan Salak Park Aya Parklane Commercial Hub 47301 Petaling Jaya, Selangor

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a faulty or incorrect item.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are processed back to your original payment method, and we'll aim to have this sorted within 5 to 7 business days, barring any unexpected hiccups on the payment provider's end.

Shipping fees are non-refundable.

Exchanges

Currently, we don't offer direct exchanges. If you'd like a different size or style, we recommend returning the eligible item for a refund and placing a new order.