We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Before sending anything back, please contact us first at hello@therootedclub.com or DM us on Instagram @therooted.club so we can help sort out the best next step for you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, contact us at hello@therootedclub.com or DM us on Instagram @therooted.club. We'll share the return address with you once we've confirmed the return. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective, in which case we'll cover the cost. You can always contact us for any return question at hello@therootedclub.com.
Damages and issues: please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions and non-returnable items: certain types of items cannot be returned, like personal care goods. Sale items and gift cards are also non-returnable. Please get in touch if you have questions or concerns about your specific item.
Exchanges: the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: we will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at hello@therootedclub.com.
